Rental Sales Agent

Rental Agents provide customer service at nearly all points in the rental experience,
determining customer needs and offering optional products in a professional and courteous
manner while ensuring that customers understand the rental contract and all charges.
Rental Agents are expected to deal with impolite or demanding customers and handle
questionable rental transactions with diplomacy and tact. They must become well-versed in
all policies and procedures pertaining to rental transactions for the National brand, and stay
up-to-date on any policy changes which may be made by management.

Rental Agent Duties

  • Make eye contact, greet each customer with a smile, and answer the phone in a friendly,
    professional, and helpful manner. Provide all customers with undivided attention while
    assisting them.
  • Use approved sales and service techniques to offer optional products appropriate to
    individual customer needs
  • Ensure that all reservation information is accurate, vouchers are properly credited, the
    RA is accurate, and customers receive the correct class of vehicle. Prepare all
    rental and return documents accurately and completely.
  • Assist customers with directions, maps, and local area and appropriate service information
  • Review rental parameters with all customers to ensure a complete understanding of
    rates and service charges
  • Attempt to effectively resolve any customer service issues which arise during a shift
  • Maintain the appearance of the rental counters and areas to present a neat and orderly
    image, and ensure that the counter is stocked with appropriate supplies.
  • Maintain a regular and reliable level of attendance and punctuality and a professional
    appearance and demeanor at all times

 

Experience and Education

  • High school diploma or an equivalent combination of education and work related
    experience in the rental car or service industry, as well as a valid driver’s license and a safe driving
    record
  • Knowledge of, or ability to learn the booking system used by National Thailand
  • Excellent written and verbal communication and customer service skills
  • Ability to make decisions and to work calmly in stressful situations
  • Willingness to work with and provide good service to customers of every culture
  • Some sales ability to effectively offer and sell incremental items
  • Ability to effectively communicate instructions from management to other positions
  • Professional appearance and demeanor
  • Must be able to speak, understand, read, and write English and Thai