Branch Manager

In addition to managing employees, Branch Managers are responsible for growing the

business by pursuing contracts, overseeing advertising, and ensuring that customer service
is up to the high standards of the National brand.

Station Managers must conduct themselves with dignity and inspire the respect of other
employees. Station Managers are expected to maintain punctuality and adhere to uniform
and grooming standards at all times.

 

Branch Manager Duties

  • Ensure that the brand is properly represented and all brand specifications are followed
    throughout all rental programs.
  • Supervise employees according to need
  • Ensure clean vehicles, a full ready line with the proper car mix, and specialty car
    management in accordance with company standards
  • Initiate and oversee process improvements
  • Resolve customer issues and disputes in a diplomatic and timely manner
  • Manage overall branch operations in the absence of the General Manager
  • Perform customer service duties on an as-needed basis
  • Supervise and interact with employees, including:
  • Direct supervision of two or more employees
  • Scheduling, interviewing, hiring, and training employees; addressing complaints and
    resolving problems
  • Providing leadership in accordance with company policy and applicable laws
  • Evaluate the customer service performance of employees, prepare effective reviews,
    and participate in the review process

 

Experience and Education

  • Bachelor’s degree from an accredited college or university, or an equivalent combination
    of education and work-related experience
  • Knowledge and understanding of the principles, policies, procedures, and standards
    applicable to the rental car industry in general, and to the National brand in particular
  • Excellent written and verbal communication skills
  • The ability to interact effectively with employees
  • A strong sense of initiative and the ability to work in a self-directed way. This position
    receives little direct supervision and the candidate must be able to prioritize and work
    through tasks independently
  • Sound judgment and decision-making skills
  • Must be able to speak, understand, read, and write English, as well as the language in Thai